SHIPPING & CUSTOMS
When will my order be processed?
All orders are handled and shipped out from China. Please allow extra time for your order to be processed during holidays and sale seasons.
We processes orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.
SHIPPING POLICY AND GUIDELINES
All items in store take 2 - 5 business days to process. Please add processing time to your shipping estimate below.
Here is an estimate of the shipping times. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.
Location Estimated Shipping Time
United States 10-30 business days
Canada, Europe 15-40 business days
Australia, New Zealand 15-45 business days
Mexico, Central America, South America 20-60 business days
Middle East (UAE, Saudi Arabia) 20-40 business days
IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us at email@example.com as soon as possible. However there is a 72 hour wait list for email, therefore, if your order has left our warehouse within 72 hours, it is out of our control.
MakaOrder is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.
MakaOrder will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.
If the order arrives at your country and...
The customer refuses to accept the package
Number of attempts is made in the country of destination to deliver the package.
MakaOrder reserves the right to abandon the package(s) and will not be responsible for any refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Is my order eligible for free shipping?
Free shipping can be applied to orders that are part of our free shipping promotions excluding discounted, sale, and oversized/overweight products. Your order will be shipped using economy shipping.